Trends and Direction
ISO 9001 remains the largest third-party management system certification program worldwide. Much of recent growth in ISO 9001 is in services businesses, which has led to adaptations in the application of the standard. ISO 9001 originally was developed for manufacturing companies, and in particular companies producing intermediate products. The increase in service businesses and end-product manufacturers working with ISO 9001 has in many cases meant that the customer is an end consumer rather than an intermediate business.
The success of the ISO 90001 standard also is driving the development of several related industry-specific standards. The most important of these include the automotive, aerospace, chemical and oil and gas industries. Development of these industry-specific quality standards in turn is feeding back new insights to ISO 9001, resulting in the dynamic evolution of quality management standards.
In the marketplace, ISO 9001 certification has reached a tipping point in many markets, where it has become a disadvantage “not to” have it. This is leading to a significant number of companies adopting the standard, who may have avoided it earlier.
To lead and operate an organization successfully, it is necessary to manage it in a systematic and viable manner. The guidance to management offered in this International Standard is based on eight quality management principles.